Virgin emailed. They wanted to know what I thought about how they handled my phone call to them to ask for my bill details. I replied
There is Service and there is Customer Service. I want the Service I pay for to be reliable and at fair cost and I want to be able to tell easily whether it is competitive so I know that I’m getting a fair deal. The concept of Customer Service becomes important in a service organisation when it is not confident about the quality and value of the Service it provides.
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